Privacy policy

Last updated 19 August 2026. Tickaboo is operated by Goober Marketing Pty Ltd, Gold Coast, Queensland.

This policy covers the Tickaboo website at tickaboo.com.au and the Tickaboo platform. It is written to be read, not to be survived. If anything here is unclear, email hello@tickaboo.com.au and we will answer in plain English.

What we collect

If you start a free account

Your name, your email address, your centre name and the state your centre is in. We use it to run your account and to email you about the product. You can ask us to delete it at any time and we will, within seven days.

If you use the platform

  • Account details: your name, email, centre name and role.
  • Photos you upload, and the cleared versions Tickaboo produces from them.
  • Your consent register: the children you record, and the consent status and history you record against them.
  • An audit log of actions taken in your account, which exists so you can prove what happened and when.
  • Standard technical data such as IP address and browser type, kept for security.

What happens to a photo

This is the part that matters most, so it is stated exactly.

  • Storage is in Australia. Photos, your consent register and your account data are stored in the Sydney region.
  • Originals are deleted after processing. Once a job finishes, the original upload is removed. Only the cleared version is retained, and only the cleared version can be exported or downloaded.
  • Model processing. To transform an image, Tickaboo sends it to an AI model provider for that single job. We only use providers whose terms forbid training on your content and require short retention, and we keep a written vetting record for each one before it is switched on. This step may happen outside Australia depending on the provider; the storage of your data does not.
  • No training, ever. Your photos are never used to train, fine tune or improve any model, ours or anyone else's.
  • Deleting. Deleting a photo removes the stored object. Deleting your account removes your photos, your register and your account data. Audit log entries are retained where we are required to keep a record, and are otherwise removed with the account.

Who else touches your data

We use a small number of service providers, each for one job: hosting and database (Sydney region), transactional email, payment processing, and the AI model provider described above. We do not sell your data, we do not share it for advertising, and we do not give it to anyone else except where the law requires it.

Children's information

Tickaboo is used by centres, not by children or families. Your centre holds the parental consent for any photograph of a child; Tickaboo holds the record that you have it. Tickaboo does not collect information directly from children.

Your rights

You can ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email hello@tickaboo.com.au. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). If you are not happy with how we have handled a request, you can complain to the Office of the Australian Information Commissioner.

Security

Access to your data is scoped to your organisation at the database level. We use encrypted connections throughout. If a data breach occurs that is likely to cause serious harm, we will notify affected centres and the Commissioner as required under the Notifiable Data Breaches scheme.

Changes

If this policy changes in a way that affects how your data is handled, we will email account holders before the change takes effect.

start a free account or read the terms of service.